Privacy Notice
Complete Accident Solutions Scotland
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Complete Accident Solutions Scotland is committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store, and delete personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may update this notice from time to time. Please review it periodically.
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Personal Data We Process
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We may process the following types of personal data:
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Contact details (such as name, telephone number, email address)
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Information provided to us by logistics companies, insurers, or clients in relation to an alleged road traffic accident
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Communication records (including call logs and messages — note: we do not record telephone calls)
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Website usage data (cookies and analytics)
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How We Use Personal Data
We process personal data for the following purposes:
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To assess, manage, and assist with road traffic accident enquiries, including both fault and non-fault incidents.
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To liaise with insurers where a claim is progressed
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To communicate with individuals in relation to accident enquiries
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To comply with legal and regulatory obligations
Our lawful basis for processing is legitimate interests, specifically the provision of accident assistance services.
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Data Retention
Personal data is only retained for as long as necessary.
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Where a claim is not progressed or is referred back to an insurer, the file is closed and personal data is deleted in line with our retention procedures.
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We do not retain personal data indefinitely and do not maintain archived claim files once our involvement has ended.
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Sharing Personal Data
We do not sell personal data.
Personal data may be shared only where necessary and proportionate for the purpose of accident assessment and claims handling, including:
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with logistics companies or fleet operators who have engaged us to assist with an incident
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with insurers for the purpose of assessing or progressing a claim
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with trusted working partners involved in vehicle recovery, storage, hire replacement, or claims handling
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with solicitors where legal involvement is required
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where we are legally required to do so
Personal data is not shared for marketing purposes and is only disclosed to parties directly involved in the management or resolution of an incident.
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Call Recording
We do not record telephone calls. Where call recording is used, this is clearly stated at the beginning of the call.
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Your Data Protection Rights
Under UK GDPR, you have the right to:
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request access to your personal data
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request correction or deletion of your data
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object to or restrict processing
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lodge a complaint with the Information Commissioner’s Office (ICO)
Subject Access Requests are provided free of charge.
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Cookies
Our website may use cookies to analyse website traffic and improve user experience. Cookies do not identify you personally. You can control cookies via your browser settings.
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Contact Us
If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact:
Complete Accident Solutions Scotland
Email: complete.accident.solutions@gmail.com
Phone: 0800 644 0174
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