Key Benefits for Fleet Managers
Designed to reduce cost, save time, and simplify accident management.
Cost
Reduction
Avoid unnecessary insurance claims and rising fleet premiums.
Time
Saved
We handle calls, coordination, and admin on your behalf.
One Point of Contact
No chasing insurers, repairers, or third parties.
Fleet-Focused Support
Built for businesses, not individual drivers.
How We Support Your Fleet
We act as a single coordination point, so fleet managers don’t have to juggle garages, drivers, third parties, or paperwork.
Our role is to reduce disruption, manage the process, and keep your vehicles moving while we handle the admin and communication.
Coordinating vehicle and property repairs
Managing fault and non-fault incidents
Arranging replacement cars or vans when required
Handling calls, updates, and communication
Supporting insurance processes where appropriate, without defaulting to insurer-led routes
Our Fleet Accident Management Process
A clear, practical process designed to minimise downtime and admin when fleet incidents occur.
Incident Reported
The incident is reported to us by your fleet contact or driver, using your existing reporting process or our incident reporting system if preferred.
Assessment & Route Agreed
We assess whether the incident involves third-party damage, property damage, or a non-fault claim, and agree the most appropriate route forward.
Repairs & Resolution Coordinated
We manage repairs and claims efficiently, whether dealing with third-party damage, property repairs, or non-fault incidents.
Communication & Admin Handled
We manage calls, updates, and coordination with all involved parties, reducing disruption and admin for your team.
Resolution & Return to Service
Once repairs or claims are resolved, vehicles are returned to service with minimal downtime and a clear outcome for your business.
Fleet Accident Support — When You Need It Most
When an incident happens, your team needs fast, clear support — without added admin or disruption.
Whether it’s third-party damage, property repairs, or a non-fault claim, we act as your single point of contact — coordinating repairs, communication, and next steps while minimising disruption to your business, and working alongside our wider vehicle accident management services where required.
Our focus is simple: keep your fleet moving while we handle the coordination, communication, and next steps.
Why Fleet Managers Choose CASS
Fleet managers work with us because we reduce cost, remove admin pressure, and handle incidents with calm, commercial focus.
Scotland-based, independent accident management team
One point of contact for vehicles and property damage
Fleet-focused support — built for businesses, not individual drivers
Cost-conscious approach to repairs and claims
Reduced insurance involvement where appropriate
Less admin, fewer calls, and less pressure on your team
You stay focused on running the business — we manage the disruption when accidents happen.
Our Repair Network & Flexible Approach
We work with a trusted repair network across Scotland, supporting local businesses while maintaining consistent standards for fleet repairs.
Unlike insurer-led processes, we’re not restricted to a single repair centre. This gives fleet managers flexibility, faster decisions, and better outcomes when vehicles need attention.
Access to reliable repairers across Scotland
Freedom to use a repairer your business already trusts
No restriction to a single repair centre
Support for both vehicle and property repairs
What this means for your fleet
A Commercially Minded Approach to Cost Control
Every fleet incident is different. Where appropriate, we look at commercially sensible options that reduce overall cost and disruption for businesses — without defaulting to insurer-led routes.
This might include repair-led solutions, settlement-based approaches, or alternative routes that avoid unnecessary insurance involvement. The right approach depends on the situation, the vehicle, and what makes the most sense for the fleet.
All options are discussed clearly and transparently. Decisions are always made with the fleet company’s approval, and nothing is progressed without agreement — and you can contact our team at any point to discuss the options.
The focus is always on outcomes that make financial and operational sense — not simply following the most expensive or rigid route.
Who Our Fleet Service Is For
Our fleet accident management service is designed for businesses where vehicles are essential to daily operations and downtime has a real impact.
You’ll typically benefit from this service if you manage:
Trades and service vehicles
Delivery and logistics fleets
Company cars and light commercial vans
Owner-managed or growing businesses
If insurance costs, admin, or disruption after accidents are becoming a burden, this service is built to support you.